From training to After-sales Service, customized service
The “Services” concern is the focus of PANEM functioning.
Every day, sales and technical departments are close to the customer. An access to technical sheets is also provided for flexible use.
Certified organization, PANEM also supports the training of the dealers technicians and cooling engineers of cold units and gives support during installation and first uses of machines.
Every day, Panem demonstrates its reactivity through the After-sales Service : any parts ordered before 12a.m are shipped the same day.
Panem guarantees a permanent upgrade of technical and production teams by regular training programs.
Finally, the After-Sales Service team intervene either directly with the customer or in support of the technicians or the dealers to insure a perfect continuity of service.
The support before sales, a service before the service
R&D contributes to the continuous improvement of Panem equipment. The department validates data before sale (regulation, developments) that leads to the choice of the most relevant equipment. By making tries at the customer’s shop or in the laboratory of the factory, PANEM experiments. These tries aim at helping in the conception, validate the prototypes and improve the performance and the ergonomics of equipment.